Versatile and proactive IT professional with a strong background in technical support, endpoint administration, and networking. Backed by hands-on experience in Windows, Linux (Ubuntu/Debian), Microsoft 365, Intune, Autopilot, and Azure Cloud, I excel at diagnosing and resolving hardware/software issues across laptops, desktops, and mobile devices.
CCNA-certified with a solid understanding of networking principles (TCP/IP, VLANs, routing, ACLs), I actively collaborate on projects involving infrastructure optimization, device automation, and cost-saving initiatives. Comfortable working independently or as part of a team, I have a proven track record of managing multiple priorities, communicating effectively under pressure, and delivering reliable, user-focused solutions.
Passionate about continuous learning, I also maintain strong programming and database fundamentals (HTML, CSS, JavaScript, Vue.js, Python, MySQL, MongoDB) to bridge the gap between support, development, and cloud-based technologies. Fully bilingual in English and Spanish.
Bachelor of Science in Telecommunications and Electronics Engineering
Telecommunications Faculty, Polytechnic Institute: José A. Echevarría
Certifications
CCNA Routing & Switching
July 2017-Jan 2021
License: 429394170053BKCM
CompTIA A+
December 2018-2021
License: G17XTCTG5LQ114CK
MySQL & Database Design Udemy
December 2022
License: UC-b68a73e3-f156-4864-8f5d-a2e155b8c16a
MongoDB - The Complete Developer's Guide 2024
September 2024
License: UC-34b30d9d-7807-4136-852e-8090704dcdad
Python Developer Udemy
December 2022
License: UC-ec13d3c2-0897-4881-96bf-7587ffde5dd1
Microsoft Certified: Azure Fundamentals
January 2024
License: AB8941DE6B055593
Microsoft 365 Certified: Fundamentals
May 2024
License: 8EE881FB1B951D74
Technical Support & Systems
Networking & Infrastructure
Programming & Development
Languages
Technical Support
MIU City University Miami
- Provided technical support for enterprise users, resolving hardware, software, and network-related issues.
- Supported Microsoft Office 365, Azure Active Directory (password resets, licensing, MFA configurations)
- Delivered remote and onsite troubleshooting using remote access tools, meeting or exceeding SLA expectations.
- Configured and deployed desktops, laptops (using Microsoft autopilot), also configure printers, switches, APs and mobile devices ensuring proper setup and functionality.
- Collaborated with escalation teams to resolve complex technical issues and ensure minimal downtime.
- Maintained and updated knowledge base documentation.
- Handled end-user calls and emails, providing excellent customer service and prompt technical resolution while using Jira ticketing system to track status and record work done on each task.
- Monitored computer systems (including networks, servers, work stations, and IoT devices) without fail and immediately perform fixes when they arise.
OSP Engineer
SHR Engineering
- Interpreted and followed engineering standards for assigned projects
- Used design software to develop engineering designs
- Performed route analysis and develop aerial and underground fiber route maps
- Used and followed information found on cities Plats and GIS
- Supervised field workers assignment to ensure no errors are translated to final design
Insurance Verification Specialist
University Of Miami Health System
- Used EPIC EHR software to verify insurances and ensure appointment's authorizations meet all requirements before the date of service
- Contacted insurance companies, PCP offices, VA or third parties in regards of referral and authorizations required for the visit
- Ability to work under pressure and meet deadlines to assure all requirements for the visits are ready before patients arrive for the appointment
Beyond my technical expertise, I'm passionate about staying current with emerging technologies and continuously expanding my skill set. I enjoy tackling complex problems and finding innovative solutions that improve efficiency and user experience. My multicultural background and bilingual abilities allow me to work effectively with diverse teams and communicate technical concepts to both technical and non-technical stakeholders.
When I'm not working on IT projects, I enjoy exploring new programming languages and frameworks, and staying up-to-date with the latest developments in the technology world. I believe in the power of technology to solve real-world problems and am always eager to take on new challenges that push the boundaries of what's possible.